Telecommunications Operator

Under regular supervision, performs dispatch duties for the Town, including receiving and processing requests for law enforcement, fire, and emergency services. Work involves dispatching appropriate personnel for response to requests in protecting lives and property; ensuring calls are handled in a professional and timely manner; exercising judgement in urgency of calls; and preparing and maintaining various documents and logs as required. Employee works under stressful conditions.

• Monitor Police and Fire channels on continuous basis and other channels as assigned; dispatch responders according to policies.
• Maintain accurate documentation of all responder’s statuses, locations, and transmissions; and relay information via radio in a calm, concise and professional manner.
• Answer E-911 and administrative phone lines, using various techniques to maintain control of calls, calm callers, and gather necessary information in a timely and professional manner. Provide general information to citizens and direct callers to appropriate department, agency, or other services when necessary.
• Make outgoing calls to citizens, wrecker companies, businesses etc.
• Enter calls for service and officer initiated calls into a computer aided dispatch system.
• Utilizes computer system to access the National Crime Information Center to check status on wanted/missing persons and stolen property; monitors all incoming messages and responds appropriately; enter persons and property into the system when necessary.
• Utilize various computer resources to research information for responders and citizens.
• Assist responders and other department members with various tasks as requested.
• Receive Warrants, complete reports, and enter information into CAD and NCIC systems.
• Follow policies, procedures, and instruction of the Communications Center.
• Monitor multiple facility cameras.
• Completes variety of paper and digital forms.
• Assist citizens and responders via walk-up windows.
• Make quick decisions with little or no assistance.
• Retain extensive knowledge of Police, Fire, and Communications policies and procedures, systems, and jurisdictions.
• Work 12 hour shifts at a computer with multiple monitors and wear a headset for entire shift, with few breaks and in close proximity to co-workers.
• Respond and remain at work for multiple days during major disasters and emergencies.
• Operate efficiently in a fast-paced, team environment.
• Ability to multi-task; to listen and talk to multiple people and type in computer simultaneously.
• Perform other duties and tasks as assigned.

• Health insurance
• Dental insurance
• Life insurance
• SC Retirement System
• 401k deferred compensation
• 457 deferred compensation
• Vacation Leave
• Sick Leave
• Holiday Leave (12 holidays)
• Flexible Spending Accounts
• Longevity Program
• Other Voluntary Insurance.

Please upload your resume, a list of references, copy of high school diploma, copy of college degree, copy of birth certificate, copy of driver’s license, current credit history, form DD-214, and copy of social security card.

The Town of Summerville is an Equal Opportunity Employer and will recruit and hire employees without regard to race, religion, color, national origin, genetic information, sex (including pregnancy, childbirth, and related conditions), age, political affiliation or disability, except when physical condition is a bona fide occupational qualification, and any other status protected by federal or state law.

The Summerville Police Department utilizes the National Police Officer Selection Test (POST) in it’s selection process. POST is recommended by the South Carolina Chief’s of Police Association and is provided by Stanard & Associates. Study guides and practice tests can be obtained HERE.

The Summerville Police Department also utilizes the The National Dispatcher Selection Test (NDST), also from Stanard & Associates, in the selection process of dispatchers.